Why does the e-mail take a long time to reach the recipient?

Many different factors play into the overall time in transit for e-mail. E-mail sent to you through your mail account will be delivered and ready immediately because the e-mail is delivered locally on our network rather than a different network across the Internet.

The biggest cause for delay in mail delivery is when a certain SMTP server is not reachable. For example, if you were to e-mail test
@domain.com, our SMTP server would first make sure that the domain name "domain.com" exists. If not, the mail is sent back to the sender with a "host not found" error.

Next, the e-mail is sent to the SMTP server for domain.com. If the SMTP server is unreachable, it will try again for anywhere from the next 4 hours to 5 days. This is the number one cause for e-mail delivery delays: problems with SMTP servers.

Another possible problem could be due to any routing problems between mail server and "domain.com". We assure our clients that once you have sent your outgoing mail through your SMTP server, it is automatically sent out for delivery. Beyond this point, there is nothing we can do to speed up the delivery time for e-mail.


  • Email, SSL
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

What is the difference between shared SSL and private SSL?

A shared SSL displays as https://ip/~yourusername/. A private SSL would display as...

Why are my FrontPage extensions not working?

You must first make sure you have installed the extensions from going into your cpanel and...

Application Paths

Here are the applications paths. If you do not see what you are looking for, please email...

Custom error pages

To create a custom error page for your account you will need to upload a file with the...

How do I use SSL to setup my email?

Set your mail server to the host name for SMTP/POP3/IMAP (instead of domain.com) and then make...