Error: The page cannot be found


When you attempt to browse a Web site, the following error message is displayed at the top of the browser:

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable


This error message occurs when the Web server cannot locate the Web page that your browser has requested. This error message is not caused by a problem on your computer.


Note Be sure to also read the "Workaround" section in this article for suggestions on how you can immediately work around this error message by using your Web browser.

To assist in fixing the problem, so that the error message doesn't continue to occur, you may want to contact the Web server's administrator. There is usually an e-mail link on the Web page that lists the administrator's e-mail address (for example, support

Provide the administrator with the exact address (also known as the URL) that your browser was attempting to use when the error message occurred.
TIP*: To ensure that you provide the correct address, highlight the entire text of the Web address in the browser, and then copy and paste the address into the e-mail message that you send to the Web server's administrator.


When you receive the "The page cannot be found" error message in your browser, the following suggestions are also provided:
  • If you typed the page address in the Address bar, make sure that it is spelled correctly.
  • Open the Web-Site home page, and then look for links to the information you want.
  • Click the Back button to try another link.
Ref Url:;EN-US;264284


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