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 Analog

The Analog reporting tool presents a comprehensive coverage of web server statistics...

 Application Paths

Here are the applications paths. If you do not see what you are looking for, please email...

 Awstats

The Awstats reporting tool combines a comprehensive coverage of web server statistics available...

 Bandwidth

The Bandwidth tool generates an overall summary of the amount of bandwidth that your site is...

 Can I access my secure pages as https://www.mydomain.com/

Only if you obtain a secure certificate for your domain name.. Certificates may be...

 Can I access my secure pages as https://www.mydomain.com/

Only if you obtain a secure certificate for your domain name.. Certificates may be obtained from...

 Can I add an auto responder to my emails?

An auto responder can be setup in cPanel to respond to any incoming emails with a...

 Can I create a CGI script that stays resident in memory or forks processes?

We do not allow any type of program that stays resident in memory or listens to a port number or...

 Can I set permissions to 777?

It is not recommended to change your permissions to 777 as other users on the server as well...

 Can I use FTP and FrontPage to publish my site?

Although it is possible to publish with both FTP and FrontPage, if you use FrontPage as...

 Can I use FTP before my domain has propagated?

Yes, you can. To do this you must use your IP from your setup email as the FTP address. Login...

 Can I use flat file database driven forums?

We do not allow the use of flat file database driven forums such as UBB or YABB bulletin boards....

 Can I use my own SMTP server?

Certainly. With your account you have the ability to use your own SMTP server. This allows you to...

 Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol?

When you change from non-secure (HTTP) to secure protocol (HTTPS), any cookies or client...

 Can you help me troubleshoot my script?

Our support team would be more than happy to help you with any problem you encounter. However, we...

 Creating secure passwords...

While we take security very seriously and do everything in our power to prevent unauthorized...

 Custom error pages

To create a custom error page for your account you will need to upload a file with the...

 Difference between shared & dedicated SSL certificate

The major difference in between a shared & dedicated Secure Certificate is the appearence of...

 Do I have to change my domain if I get a new host?

No. Provided that the domain is registered in your name (as it should be), you can simply update...

 Do I need SSL?

If you are creating a web-based form where you want the visitor to enter data and submit the form...

 Do I need to be connected to read and write email?

No, no need to be connected while reading and writing email, you can write a message offline,...

 Do I use localhost or remotemysqlhost for my mysql connection?

You can view whether your account is using localhost or remotemysql host in your cPanel...

 Do you allow CGI to run on your servers?

We do allow running of cgi scripts on the servers, however they must conform to our acceptable...

 Do you have mod_rewrite?

Yes mod_rewrite is enabled on the servers.

 Do you offer shared SSL?

Shared SSL allows you to share an SSL certificate on a common domain rather than needing to...

 Do you offer telnet or shell access?

No due to security reason's we do not offer telnet or shell access.You are still able to unzip...

 Do you support IMAP?

IMAP stands for Internet Message Access Protocol. IMAP is a method of accessing electronic mail...

 Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access and to be able to use...

 Do your servers have cURL enabled?

Yes, all of our Linux Cpanel servers have cURL enabled.   cURL is located here:...

 Error Log

The error log contains all HTTP errors that occur when visitors attempt to view your site, such...

 Error: The page cannot be found

SYMPTOMS: When you attempt to browse a Web site, the following error message is displayed at...

 For shared SSH access, is wget() command allowed?

Yes, wget() command is allowed for shared SSH access  

 Frequently Asked Questions

Frequently Asked Questions - Email Users GeneralI lost my password. What should I do? How can I...

 HOW TO: Create and deploy JSP Pages and Java Servlets ?

JSP FilesBy default JSP files configures to work anywhere under your public_html directory. All...

 HOW TO: Debug CGI Script Problems?

You can debug Perl CGI Scripts with the following list of things to check for first in your CGI...

 HOW TO: Restart your Tomcat server ?

Its quite simple to restart your Tomcat server instance. Just login to the server via SSH...

 HOW TO: Setup Java Servlets in my JSP/Servlet enabled web hosting account ?

To help you get started, we are providing an example web.xml and servlet class you can use to try...

 HOW TO: Use the Tomcat Manager to stop, start and restart your JSP/Servlet Applications ?

You can use the Tomcat Manager application to start, stop, reload, etc. your web...

 HOW TO: Write a basic CGI Script for testing?

Here is an example of what is probably the most basic CGI Script in perl:#!/usr/bin/perl# It's...

 How can I cancel my account?

Please send a support ticket to our BILLING department with the following information:...

 How can I check full headers of e-mail message in Outlook?

. Open a message. 2. On the View menu on the toolbar of the message window, click Options. 3....

 How can I pay for web hosting?

This depends on which host you decide to go with. Most web hosts will accept credit cards, and...

 How can I reduce the amount of spam I receive?

SolutionOne of the most effective ways to combat spam is to avoid using the Catch All feature....

 How can i keep one copy of mail on server when i use mail client?

To keep a copy of mail on server when using mail client like Outlook express.use the following...

 How do I change my cPanel password?

You can change your cPanel password at anytime. - Login to your control panel...

 How do I change permissions on files and folders?

Login to your Control Panel at www.yourdomain.com/cpanel using your cPanel username and password....

 How do I configure outlook express to send and receive email?

Configuring Outlook Express To configure this email client with the POP before SMTP relay:...

 How do I create a new account in WHM?

To create a new account in WHM :   >>Login to your WHM Control Panel and click the...

 How do I create a new package in WHM?

To create a new package in WHM :   >>Login to your WHM Control Panel and click the...

 How do I delete a package in WHM?

To delete a package in WHM :   >>Login to your WHM Control Panel and click the...

 How do I get my site to automatically go to my first page?

All your website's files and folders should be placed under the public_html directory...

 How do I login to WHM?

To log on: Enter the address of your WHM in your web browser. The address needs to be in the...

 How do I login to my domain's cPanel?

you can login to your cPanel by going to www.yourdomain.com/cpanel (yourdomain is...

 How do I modify the Simple Guest book template ?

 How do I order more bandwidth?

You can order extra bandwidth by sending a ticket to our BILLING department.Please refer to the...

 How do I password protect a folder?

Within your BookandHost control panel, you have the ability to password protect a folder...

 How do I read my web stats on Webalizer?

You can view your website's statistics through the Webalizer feature in cPanel. This can be...

 How do I request an SSL certificate for my site?

We can install an SSL certificate for you on your site for a one time additional fees plus the...

 How do I set file permissions with WS_FTP?

Just highlight the file you want to set, and right-click on it. A menu will pop up, then select...

 How do I setup Cron jobs ?

A cron job allows you to run a certain command at times set by the job such as deleting...

 How do I suspend/unsuspend an account in WHM?

To suspend/unsuspend an account in WHM :   >>Login to your WHM Control Panel and...

 How do I terminate an account in WHM?

To terminate an account in WHM :   >>Login to your WHM Control Panel and click the...

 How do I terminate multiple accounts in WHM?

To terminate multiple accounts in WHM :   >>Login to your WHM Control Panel and...

 How do I track how many hits my website gets?

Tracking on your site can be either done server-side or remotely. With server-side statistics,...

 How do I upgrade my account?

You can upgrade or downgrade your account anytime. In order to upgrade your account you must...

 How do I upgrade or downgrade an account in WHM?

To upgrade and downgrate an account in WHM :     >>Login to your WHM Control...

 How do I upload to a sub-domain?

It's exactly the same as uploading to a regular domain. If your subdmain is abcd.yourdomain.com...

 How do I use SSL to setup my email?

Set your mail server to the host name for SMTP/POP3/IMAP (instead of domain.com) and then make...

 How do I view where the skeleton directory for my domain is located?

To view skeleton directory for your domain :   >>Login to your WHM Control Panel and...

 How do i use my browser to ftp files?

To connect to your ftp server using your browser, you will need to use the following...

 How do you download raw access logs ?

You can download raw access logs through your cPanel account. Login to your account at...

 How do you log into webmail ?

You can login to your webmail by going to www.yourdomain.com/webmail or through your cPanel...

 How long does it take to setup my account?

Your account will be setup generally within 30 minutes. However in some cases it might be little...

 How much mail can I have stored on each POP3 account?

You can store up to the Megabytes of storage available on your virtual hosting account. However,...

 How to Add subdomain redirection ?

You can redirect Internet traffic from a particular subdomain to another location. This is...

 How to Change Password?

Your domain password is the password you use to log on to your CPanel. You should change this...

 How to Change the password of an e-mail account?

It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail...

 How to Change the password on an FTP account?

It is a good idea to regularly change your password. You should always change your password if...

 How to Configure Spam Assassin?

You can change how Spam Assassin deals with spam. The following options are available:...

 How to Control FTP sessions ?

You can view and terminate FTP sessions using the provided FTP session controls. This is useful...

 How to Create a new folder?

Folders are a very useful way of adding organization and structure to your web site. They make...

 How to Create an Account in WebHost Manager?

Log in to WebHost Manager using root for your user name and the password you created when you...

 How to Delete a subdomain

Delete a subdomain when you no longer need a separate web presence for that particular part of...

 How to Delete an FTP account?

Deleting an FTP account is as simple as creating as creating the account. Deleting the account...

 How to Delete an addon domain?

Deleting an addon domain stops redirecting Internet traffic from a domain to a subdirectory....

 How to Edit an autoresponder?

Modify an autoresponder if you need to alter the details of the message or if you set it to the...

 How to Empty the Trash?

Warning: Make sure you do not need any of the files or folders in the Trash before you empty it,...

 How to Log on CPanel?

You need to log on in order to use CPanel to manage your web site. To log on:   To...

 How to Remove subdomain redirection?

Remove subdomain redirection when you no longer want Internet traffic to be diverted from the...

 How to Set Up Email Accounts for Your Domain Using cPanel?

Access cPanel using to the following URL: http://yourdomainnamehere.com/cpanel Where...

 How to Upload files in File Manager?

You can use File Manager to upload files to your web site, up to 12 files in one go. Although...

 How to add Add an FTP account ?

An FTP account creates a folder on the public_html level of your site that allows external users...

 How to add Subdomains?

Subdomains are a way of creating separate accounts within your master account, which are accessed...

 How to add an Addon Domains?

An addon domain is a domain name that that points to a subdirectory within your account. For...

 How to add an e-mail filter?

You can block an e-mail using spam filters. There are many definitions of spam, but one...

 How to change display name in the receipient inbox from the webmail?

Go through the following steps to change display name in the receipient inbox . 1. Login into...

 How to change file or folder permissions ?

All files on UNIX (including Linux and other UNIX variants) machines have access permissions....

 How to change user password from webmail?

If you want to change the password then please go through the following steps:1) Login into...

 How to change webmail Layout theme?

To change Webmail Layout follow the below steps: 1. Login into your email account through...

 How to create E-mail Accounts ?

You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your...

 How to create Email Forwarders?

Forwards simply allow you to automatically forward e-mail sent to one account to another account....

 How to create Error pages?

Error pages are displayed to Internet users when any one of a variety of errors occur, such as...

 How to create Mailing Lists?

Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication...

 How to create a new file?

For small text files it can be easier to create them online, rather than on your home computer...

 How to create an Autoresponders ?

Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a...

 How to create/set default e-mail address ?

Any e-mail that is sent to an unknown account at your domain name, such as...

 How to crerate Webmail's Black & White List

Adding Rules to the Black & White List :        Click on the SETTING...

 How to deal with SPAM ? How do spammers got my Email Address ?

There are many ways that spammers can get valid e-mail addresses. This list shows only a few of...

 How to delete Email forwarder ?

Delete a forwarder when you no longer need it. You can not modify an e-mail forwarder - if you...

 How to delete a file or folder?

CPanel includes a Trash folder, which operates the same way as the Windows Recycle Bin. All...

 How to delete a mailing list ?

Delete a Mailman mailing list when you no longer want the list to be active.   Warning:...

 How to delete an autoresponder?

Delete an autoresponder when you no longer need to use it. If you use the autoresponder at...

 How to delete an e-mail account?

You can delete an e-mail account when the account is no longer needed. You can not delete...

 How to edit MX Entry?

CPanel manages your e-mail through its own mail server. However, by altering your MX (Mail...

 How to edit a file?

Editing a pre-existing file through File Manager allows you to make immediate changes to your web...

 How to edit a mailing list?

There are many different configurable options available with the Mailman script. This procedure...

 How to enable/disable SpamAssassin?

Spam Assassin is a free program that comes with all cPanel and WHM installations. It's used to...

 How to log out from CPanel?

Logging out   You should explicitly log out whenever you have finished...

 How to make a secure Ftp connection ?

Select the Protocol from the drop down button on the right of the Address bar.    ...

 How to read Email online(webmail) ?

Reading your email You can read your online e-mail using NeoMail, Horde, or...

 How to rename a file or folder?

You can quickly rename a file or folder if you originally labelled a file or folder with the...

 How to restore an item from the Trash ?

You can easily restore a deleted file from the Trash by moving it from the Trash to another...

 How to trace an e-mail address?

CPanel enables you to trace the delivery path of an e-mail address, from server to server, to...

 How to view Disk Usage?

The Disk Usage Viewer enables you to see exactly how much disk space is being taken up by various...

 I Use cPanel hosting. How do I password protect a folder?

First, if necessary, create a folder in your public_html area (if the folder does not already...

 I am getting lots of mails from a particular mail address, can i block that particular mail id ?

Yes, you can block that mail adress in your mail client by using these following steps1. ...

 I am unable to delete CGI related files...

If you have any files or folders that were created by a cgi script running on your account, you...

 I am using too much bandwidth! Is there anyway for me to make it less?

In most cases, yes. You should first try to optimize the graphics on your website. Many GIFs look...

 I can't delete folder via ftp after publish folder via frontpage

When publishing via FrontPage, FrontPage publishes several hidden directories. It's best to...

 I cannot upload files. Whats wrong?

The most common error is that the wrong directory is being used. Upload into the www or...

 I got an email with {VIRUS?} in the subject, what does it mean?

Email for your domain passes through our servers - when it does, we scan any HTML emails and...

 I have a fast internet connection (DSL/cable) - can I just host my own site?

You could, but that's definitely not recommended.First of all, most ISPs have clauses that do not...

 I keep getting a 500 Internal Server Error. Why?

There are many different possibilities. If you have a problem, misconfiguration, or syntax...

 Incoming Mail Server (POP3) settings

Your Incoming mail server or POP3 mail settings should be : mail.yourdomain.com...

 Logging in to RightMail

Logging in to RightMailYou will need to obtain the link to your RightMail server's web site from...

 My Today Page

My Today PageThe My Today page gives you an overview of your entire account. Calendar - lists...

 My content is in the wrong folder, how do I move the files to the correct location?

You would need to move your content to the public_html folder (for the main domain). You can...

 My pages aren't being updated when I upload...

When you upload new or changed pages, the changes should be instantaneous. If they aren't, please...

 Mysql database and user naming syntax

Since we run a shared hosting environment, we have to uniquely identify your usernames to your...

 Outgoing Mail Server (SMTP) settings

Your outgoing or SMTP mail server setting is : mail.yourdomain.com(where yourdomain.com is your...

 Publishing pages with FrontPage

You'd like FrontPage extensions installed to your account, please log onto your control panel...

 Raw Access Logs

You can download the raw access logs that contain all the recorded hit information that your site...

 Redirects

The Redirects area allows you to redirect Internet traffics from one web page to another. This is...

 Redirects

The Redirects area allows you to redirect Internet traffics from one web page to another. This is...

 Removing a redirect

Remove a redirect when you no longer want to redirect Internet traffic from a web page. There is...

 Server Error. Cannot close file

When publishing your FrontPage web you get an error similar to: "Server Error: Cannot close file...

 Should I store a local copy of my website?

It is essential to keep a local copy of your website to protect it from any number of...

 Spam Assassin Explained, what is it? how do you use it? and more!

What is Spam Assassin?Spam Assassin is a e-mail spam filtering system that sits side by side with...

 The paths to commonly used programs for CGI scripts, mySQL and others are...

Commonly used paths -   Perl: /usr/bin/perlPerl 5: /usr/bin/perl5.00503Sendmail:...

 Tomcat won't recognize when I update (recompile) my classes, what do I do ?

There is an easy way to solve the problem of getting their JSP pages or servlets to...

 Web/FTP Stats

The Web / FTP Statistics area presents you with a wide variety of information about your...

 Webalizer

The Webalizer tool creates a graphical summary display of usage of your site. This is useful to...

 What are PHP, ASP, perl, etc?

These are all programming languages which are referred to by their acronyms.PHP - PHP: Hypertext...

 What are all these directories I see in my account?

ublic_html :is where you place your web files. Anything you place in this folder will be viewable...

 What are the basics of installing CGI & Perl scripts?

) Be sure the file permissions are set correctly on the cgi that you are trying to run start with...

 What can I do to reduce the amount of spam email I get?

. NEVER click on an "unsubscribe" link on spam. That only serves to confirm that someone actually...

 What directory do I upload my CGI scripts to?

CGI scripts are executable from anywhere within your "public_html" directory. They do not need to...

 What do I need to do to put Flash on my website?

Flash is a client side feature - it runs on the user's computer, not on your web host. As long as...

 What does "the following addresses had permanent fatal errors", "host unknown" mean?

If you tried to send a letter via postal mail to a non-existent address, the mail would...

 What forms of payment do you accept?

Visa, MasterCard, Discover, AMEX & Pay Pal  

 What is Anonymous Ftp and do you allow it ?

When an FTP server has no access restriction, the FTP server allows any and every user to access...

 What is Anonymous Ftp and do you allow it ?

When an FTP server has no access restriction, the FTP server allows any and every user to access...

 What is CGI?

CGI, Common Gateway Interface, includes programs that run on the server to enhance the quality...

 What is File Manager?

The File Manager allows you to manage your site through HTML, rather than an FTP tool or other...

 What is Mail Manger ?

The Mail area allows you to manage all aspects of your e-mail, from adding new accounts, managing...

 What is PHPSUEXEC ?

When using the common PHP installation on a webserver, PHP runs as the user nobody and it...

 What is Passive Ftp and how it works ?

In Passive mode Ftp, the client initiates both connections to the server, solving the problem of...

 What is Perl?

Practical Extraction and Reporting Language, a robust programming language frequently used for...

 What is SSL?

SSL stands for Secure Socket Layer. It is an emerging standard developed by Netscape...

 What is a digital key? What is a certificate?

SSL uses a public key - private key system for its encrypting. The public key is used to encrypt...

 What is active Ftp and how it works ?

In Active mode Ftp, the client connects from a random unprivileged port (N > 1024) to the FTP...

 What is difference between subdomain, parked, and addon domain?

Addon domain : An addon domain is a fully functional domain that can be created from your cpanel....

 What is the POP3 server used for?

POP stands for Post Office Protocol. This is used to describe how e-mail clients interact...

 What is the difference between shared SSL and private SSL?

A shared SSL displays as https://ip/~yourusername/. A private SSL would display as...

 What is the exact physical path to your root directory on the webserver?

The path to your root directory is: /home/username/   Obviously, substitute "username"...

 What is the path to Perl?

The path to perl is: /usr/bin/perl  

 What is the path to Sendmail?

The path to Sendmail on all of our servers is:    /usr/sbin/sendmail  ...

 What is your policy on SPAM?

We take a very dim view of SPAM. It is one of the most annoying things encountered on the...

 What to do if you can't point to your site in a browser.

If for any reason you cannot point to your site in your web browser, here is a list of things you...

 What username do I use for FTP?

For the main account, or any resold accounts you create, the username of the account can...

 What version of the JDK is installed ?

To see what version of the JDK is installed on your server run the following command that the SSH...

 What's the difference between using my own certificate and using your shared one?

There are no differences besides comestic wise.   E.g. https://www.yourdomain.com/ (using...

 Where and How to upload files on the server using Ftp ?

Generally, an FTP program will ask you for the following information:   ...

 Where do I put my files once I've connected via ftp?

You should find the folder: public_html. place your files there.Also, note that the first page...

 Where do I upload my files?

All files and folders should go to the public_html directory. The public_html folder can be...

 Where should I put my Java classes ?

Java classes need to be arranged in the proper directories in order for the Tomcat server to find...

 Why Does My CGI script give me a Permission Denied Error?

Solution CGI scripts need to be set executable. You need to change the mode, or permissions, of...

 Why am I getting a 403 Forbidden Error?

A 403 Forbidden error occurs when the web server finds itself with insufficient...

 Why are my FrontPage extensions not working?

You must first make sure you have installed the extensions from going into your cpanel and...

 Why aren't my java classes working in my JSP Pages ?

Is the bean you are accessing part of a package ? For instance: com.mycompany.Bean or are does...

 Why can't I send e-mail?

This is a fairly broad problem and could be the result of several factors. Please go through the...

 Why do I get a "recipient not acceptable to your SMTP server" error?

This error usually occurs when the recipient or one or more of the recipients of your e-mail mail...

 Why do e-mail messages I send out to people bounce back to me?

There are many reasons this can happen, but e-mail "bounces" back to the sender usually under 3...

 Why does it take a long time to download my e-mail?

There can be several reasons for this. One of which is that you have received an e-mail message...

 Why does the e-mail take a long time to reach the recipient?

Many different factors play into the overall time in transit for e-mail. E-mail sent to you...

 Why doesn't my CGI work?

Make sure when you upload the CGI file DO NOT upload in binary mode, instead use ASCII mode....

 Why don't I just go with the cheapest hosting?

A host has to make a profit to continue operating. Some hosts do not properly understand the...

 Why would I need a dedicated IP?

For most people, a dedicated IP is not required. But for people that want to provide anonymous...

 Will removing my Add On domain affect my files associated with it?

No, removing your Add On domain through cPanel's Add On domain option will not affect files you...

 Will there be forced advertising on my site - things like banner ads or popup ads?

Not at all. You are paying for webspace that is only yours - no one may put ads on your site...

 Will you place ads on my site?

No, we would NOT place ads on your site. The space would entirely be ad free and will have...

 error:No connection could be made because the target machine actively refused it. Connection closed

The error is occuring because there is no server listening at the hostname and port you entered....

 error:Unable to resolve host name

This error means that the hostname you are trying to connect to cannot be resolved to an IP...

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